Insurance Operations Manager
Join PT Asuransi Bangka Belitung Terpercaya, a leading insurance provider in the Bangka Belitung region, as our Insurance Operations Manager. In this pivotal role, you will oversee daily operations, optimize processes, and ensure seamless service delivery to our clients. With a strong focus on customer satisfaction and operational excellence, this position offers a unique opportunity to drive growth and innovation within our team.
As the Insurance Operations Manager at PT Asuransi Bangka Belitung Terpercaya in Pangkalpinang, you will be at the heart of our operations. Your daily tasks will include managing a team of insurance agents, monitoring policy renewals, and ensuring compliance with industry regulations. You will leverage tools like Salesforce and SAP to streamline processes and enhance efficiency.
📋 Tanggung Jawab Pekerjaan
- Oversee daily operations and ensure seamless service delivery to clients.
- Manage a team of insurance agents and provide training and support.
- Monitor policy renewals and ensure compliance with industry regulations.
- Utilize Salesforce and SAP to streamline processes and enhance efficiency.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Collaborate with cross-functional teams to drive growth and innovation.
- Ensure customer satisfaction by addressing concerns and resolving issues promptly.
- Stay updated with industry trends and best practices to maintain a competitive edge.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Insurance, or a related field.
- Minimum of 5 years of experience in insurance operations management.
- Proven track record in managing teams and driving operational excellence.
- Certification in insurance operations or a related field is a plus.
- Strong knowledge of Salesforce and SAP.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Familiarity with insurance regulations and compliance standards.
🛠️ Keahlian
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