Customer Support Representative (Non-Voice, Email & Social Media) - Remote in Bali

Join Sucree Coco and Love, Inc. as a Customer Support Representative (Non-Voice) and play a pivotal role in delivering exceptional digital customer service. This remote position is based in Bali, allowing you to work from the comfort of tropical paradise while making a significant impact in our global customer support team. Your mission is to ensure our customers have a seamless and enjoyable experience with our products and services through email and social media channels.

As a Customer Support Representative at Sucree Coco and Love, Inc., you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing timely solutions. You will leverage your communication skills and problem-solving abilities to build strong relationships with our diverse customer base. This role offers a unique opportunity to work in a dynamic and innovative company that values its employees and customers alike.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to customer inquiries and concerns via email and social media channels.
• Resolve customer issues promptly and professionally, ensuring customer satisfaction and loyalty.
• Utilize our customer relationship management (CRM) system to track and manage customer interactions and support tickets.
• Collaborate with cross-functional teams to gather information and provide accurate and helpful responses to customer inquiries.
• Stay up-to-date with our product offerings and industry trends to provide informed and valuable support to customers.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Contribute to the development and implementation of best practices and procedures for customer support.
• Participate in team meetings and training sessions to enhance your skills and knowledge in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a digital or e-commerce environment.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills with the ability to think critically and creatively.
• Proficiency in using email and social media platforms for customer support.
• Familiarity with customer relationship management (CRM) systems, such as Zendesk or HubSpot.
• Ability to work independently and manage multiple tasks and priorities effectively.
• Passion for customer service and a commitment to delivering exceptional experiences.

🛠️ Keahlian

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