International Live Chat Customer Service Representative (No Experience Needed)

Join Teleperformance in Sleman, DI Yogyakarta, as an International Live Chat Customer Service Representative—no prior experience required! This is your opportunity to kickstart a rewarding career in customer service, working with global clients while developing your skills in a dynamic and supportive environment.

As a Live Chat Customer Service Representative, you'll be the first point of contact for customers from around the world. Your mission is to provide exceptional service, resolving queries and ensuring customer satisfaction. Daily, you'll engage in live chat conversations, using tools like LivePerson and Zendesk to manage interactions efficiently. This role offers a fantastic opportunity to grow within a leading global contact center, with clear career progression paths and ongoing training.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through live chat interactions, resolving customer queries and complaints promptly and professionally.
• Use LivePerson and Zendesk to manage and track customer interactions, ensuring high service standards.
• Adhere to company policies and procedures, maintaining confidentiality and data security at all times.
• Work as part of a team, collaborating with colleagues to achieve service goals and targets.
• Contribute to continuous improvement initiatives, offering feedback and suggestions to enhance service quality.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Meet and exceed performance targets, contributing to the overall success of the customer service team.
• Promote a positive and inclusive work environment, fostering a culture of respect and teamwork.

🎓 Kualifikasi & Syarat

• Basic computer literacy and proficiency in using LivePerson and Zendesk.
• Excellent written and spoken English, with the ability to communicate clearly and effectively in a multilingual environment.
• Strong customer service orientation, with the ability to handle difficult situations with empathy and professionalism.
• Ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
• Willingness to learn and adapt to new systems, processes, and customer needs.
• Good time management and organizational skills, with the ability to meet deadlines and targets.
• Ability to work well in a team environment, collaborating with colleagues to achieve service goals.
• Flexible working hours, including evenings and weekends, to accommodate customer needs.

🛠️ Keahlian

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